Frequently Asked Questions

Everything you need to know about the House of Creed and your order.

Are your fragrances 100% authentic?

Yes, all fragrances sold on Creed Fragrance UK are 100% genuine products, sourced directly from the brand or authorized distributors to ensure the highest quality and craftsmanship.

What are your shipping options within the UK?

We offer complimentary standard shipping on all UK orders over £50. For faster delivery, we provide a Next Day Delivery service for orders placed before 2 PM GMT, Monday through Friday.

Can I return a fragrance if I have opened the seal?

To maintain hygiene and product integrity, we can only accept returns on items that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.

How should I store my Creed fragrance?

To preserve the delicate notes and longevity of your perfume, we recommend storing the bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations.

Do you provide complimentary samples with orders?

Yes, every order includes two complimentary samples of our latest or most iconic scents, allowing you to discover new favorites from our collection.