Returns & Exchanges

At Creed Fragrance UK, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for unopened and unused products in their original packaging to ensure the highest standards of hygiene and quality.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer service team via email with your order number and reason for return to receive a Return Authorization code.

• 2.
  Prepare Your Package

  Carefully pack the unused fragrance in its original cellophane-wrapped box and include the completed return form inside the parcel.

• 3.
  Ship the Item

  Send your package using a tracked courier service to the address provided in your authorization email to ensure safe arrival at our warehouse.

• 4.
  Refund Processing

  Once our quality control team inspects and approves the returned item, your refund will be issued to the original payment method within 5-7 business days.